When it comes to fraud, our risk-appetite is zero-tolerance.
Guaranteeing the security of your capital is paramount to us.
Activate your sharp eye mode to identify and avoid scams with our tips.
Do you suspect you’ve been a victim of fraud?
- Log into your account and change your password
- If you have a Swissquote card, lock it via the app to avoid any irregular movements
- Contact our Customer Care Center for support on 0848 25 88 88 if you’re calling from Switzerland, or on +41 44 825 88 88 if you’re calling from abroad
- You can also report the fraud attempt to firstname.lastname@example.org so we keep a close eye on it
The following scenarios should ring your alarm bells
Unrequested emails, phone calls, SMS or private messages from a source posing as Swissquote
Suspicious attachments in order to install potential malicious software
Invitations to invest in wonder financial products
Requests to transfer your money with the promise to receive a larger amount in return
Demands to unblock your account or unsubscribe from an offer
Stay one step ahead of phishing
There’s no such thing as too much protection for your money. Here are some additional tips to prevent frauds, especially if you have not yet set up Mobile Level 3 to your account.
In general, be sceptical of claims of instant returns or high yield with no risk, and keep in mind that being pressured to make a decision quickly is usually a red flag. Remember to never fill in any page or form you may be redirected to with sensitive information.
In all cases, if you suspect you have been a victim of fraud, we recommend you to change immediately your account credentials.
What Swissquote will never ask of you
There are some behaviours and requests that blatantly contradict our security guidelines. Be immediately suspicious if you receive any type of communication from a source posing as Swissquote if it asks you to:
*Swissquote’s official domains are: trade.swissquote.ch, trade.swissquote.co.uk, inx.swissquote.eu, trade.swissquote.cy
*Swissquote’s official app are: Swissquote, Advanced Trader